What time is your lunch service?
Our lunch service runs from 12:00-15:00.
What time is your dinner service?
Our dinner service runs from 17:00-21:00.
Do you serve breakfast?
Yes, we serve breakfast 09:30-11:00 Friday to Sunday.
Are you dog friendly?
We are dog friendly in our bar area, our River Room and our terrace. If you are making a reservation with us please call 01904 619208 or email email@example.com to inform us you are bringing a dog with you so we can allocate you in a table in one of our dog friendly areas.
Assistance Dogs are permitted in the carpeted area of the Garden Room and Private Dining Room.
Dog owners are asked to show respect for other diners’ sensitivities, in keeping their dogs quiet, on a lead and under control at all times.
Do you cater for dietary requirements?
We are able to cater for most dietary requirements and will provide guests who have allergies with an allergen matrix which lists the dishes on our menu and whether or not they contain any of the 14 main allergens. Most of our dishes can be adapted to suit those with allergens.
We also offer GF, VE and V options on our menus. However, please note our menus change seasonally so this could be subject to change. Please always check the menu before booking.
Whilst we follow best practice at all times all the dishes we serve are produced in an environment where allergens are also prepared and cooked and therefore we cannot guarantee that the environment will be completely allergen-free.
Is the restaurant wheelchair friendly?
Yes, the restaurant has a ramp to access the property, as well as a downstairs disabled toilet.
Do you have a private dining area?
We have two private dining areas at Star Inn The City. These are located downstairs with a capacity of 14-24 and upstairs with a capacity of 15-36. Please email or call for more information.
Do you take a deposit upon booking?
No we do not take a deposit when booking, however all bookings require us to take card details in order to secure the booking. We cannot make provisional reservations and if for some reason you are unable to provide card details at the time of booking, we will be unable to make the reservation for you at that time.
No show policy will result in the card given to secure the booking being charged £25 per person.
What is your cancellation policy?
We require a 24h notice period for all cancellations. Failure to do so will result in a £25 per person charge to the card supplied at the time of booking.
How do I book a table & group bookings?
Call 01904 619208 to secure your booking or for more information.
Do you take walk-ins?
Yes, we do take walk-ins but we strongly advise that you book to avoid disappointment.
Can you book for drinks only?
We do not take any reservations for drinks only, we do take walk-ins for drinks on a ‘first come, first served’ basis.
Is there a service charge?
A discretionary service charge of 12.5% will be added to your bill, this is shared between all members of staff.
Do you accept AMEX?
Do you offer accommodation?
We do not offer any accommodation at the Star Inn the City York.
Do you have onsite parking?
There is no on-site parking at Star Inn The City. The closest car park is Marygate which is a 6-minute walk from Star Inn The City.
Do you offer gift vouchers?
Yes, you can purchase gift vouchers here.
Is there a dress code?
We do not have a dress code however we have found most diners choose to dress ‘smart-casual’ when visiting. We operate a strict no fancy dress policy.
Do you allow table decorations?
We welcome some table decorations for reservations including place cards and balloons however we request that the person making the booking contacts us directly to check that we can cater for different requirements.
Please note that we do not allow table confetti of any kind.
Do you cater for hen or stag parties?
In consideration of our other diners, we do not accept bookings for ‘Stag’ or ‘Hen’ parties.